How to Spa

1. ARRIVAL

We encourage you to arrive at the spa 30 to 45 minutes prior to your first scheduled appointment. This allows us to welcome you, and introduce you to the spa facilities. It also gives you time to enjoy the thermal heat experiences, which is a wonderful way to begin your spa journey. Arriving late may limit the time of your treatment, as appointment times are not extended based on late arrivals.

2. AGE REQUIRMENTS

The minimum age requirement for access to the spa and fitness center is 18.

3. SPA ETIQUETTE

Our spa offers each guest the opportunity to relax in a tranquil setting. Please respect the serenity of the environment by switching off your mobile phone.

4. HEALTH CONDITIONS

Please advise us of any health conditions, allergies, or injuries which could affect your service. Please let our spa receptionist know if you are pregnant, so we may choose the perfect treatments for you during this special time. Treatments are available after the first trimester of pregnancy.

5. WHAT TO BRING

The spa provides luxurious robes, slippers, and towels to use throughout your visit. Shower amenities, hairdryers and lockers are provided for your comfort.

6. ADVANCED BOOKINGS

We highly recommend booking your treatments in advance to ensure your preferred time and service are available.

7. CANCELLATION POLICY

Please allow for 24 hours’ notice of cancellation or rescheduling to avoid a 100% charge.

8. SPA BOUTIQUE

To continue your spa regimen at home, products used in the treatments are available in our Spa Boutique. Our expert team will assist you in the perfect products for home care.